TERMS & CONDITIONS
Our terms and conditions in transferring domain names are as follows, again please talk to us if you have any queries.
Terms and conditions relating to our Domain Name Registration Service. ( Please note we do not host 3rd party domains )
a. Your order must be submitted to us by email and must indicate the domain names that are to be registered, full details of the registered proprietor, and, where the domain name ends in .ltd.uk or .plc.uk, inform us of a valid company registration number for the proposed transfer of the domain name.
b. You must ensure that all information submitted is correct as we may not be able to rectify errors.
c. You are responsible for ensuring that you have complied with the registration criteria and obtained all consents and authorisations necessary in respect of the purchase, registration or transfer of the domain names.
d. Individuals who do not wish their address details to be published on the Nominet WHOIS database (where applicable) must inform us or their registra of this at the time of ordering the domain name. Businesses cannot opt out of the publication of their details but may offer an alternate address such as a P.O. Box.
e. We reserve the right to refuse orders for any reason. Where we do refuse an order, we will notify you that the order will not be processed. If the order has been processed and you have paid our charges they will be refunded.
f. We will endeavour to meet any dates agreed for the transfer of the domains specified by you, but this date is an estimate only and we will not be liable for any delay.
g. If we accept your order, the processing of your request will start immediately.
a. We provide domain name transfer service from our domain ownership on an “as available” basis. Our acceptance of your application to transfer a domain name is not an acknowledgement by us that the domain name is still available. The success or failure of domain name transfer depends on many factors outside our control and we cannot therefore guarantee that your application will be successful.
A successful transfer/registration is shown by the domain name being displayed on the WHOIS directory of the registry/registrar as being registered to you.
b. Subject to paragraph (c) below if a domain name is not successfully registered with the registry/registrar or if we do not accept your order for whatever reason, we will refund the monies you paid to us. However, we will not be liable to you for any loss or damage arising or resulting from any inability to register the domain name or from us not accepting your order and we will not be responsible for any costs incurred or other steps taken by you in anticipation of the registration or transfer of a domain name prior to receipt of official confirmation of such registration or transfer. Neither will we be liable to refund the registration fees if, for any reason after registration, you have to relinquish the domain name or if you cancel your order.
c. You should note that any domain name registered whether or not by us may subsequently be challenged and/or cancelled by parties other than us.
d. The Customer Client accepts and recognises that we may display a holding page promoting our services until the customer informs us of its destination. The Customer accepts and recognises that he/she will not be provided any kind of remuneration in relation with the holding page.
e. You agree that we will be registered as the Administrative Contact for all domain names registered for you or held on your behalf until transfer is complete.
f. You agree that we may, at any time and without notice, change the domain name Registrar or other supplier with which/whom we manage your domain name(s).
To do so may require us to perform a “Registrar Transfer”. In which case, you authorise us to act on your behalf in this regard and transfer the domain name(s) to our chosen supplier. You agree that any transfer authorisation emails will be dealt with by us as the authorised Administrative Contact for the domain name(s).
We will endeavour to perform such transfers in a transparent manner, with no service disruption or the loss of any domain management facilities previously available to you.
You acknowledge that by us performing a Registrar Transfer, the domain name(s) will be blocked from transferring to any other domain name registrar for a period of 60 days from the date the transfer is completed.
3. Charges and Payment
a. We require payment in advance for the transfer of all domain names.
b. Our charges for domain purchase and transfer, which include third party disbursements (for example the registry/registrar’s fees), will be agreed by email before transfer of the chosen domain name.
c. The disbursements and our charges represent the initial costs for the transfer of a domain name and you acknowledge that continued use of a domain name may expose you to additional charges payable to the local domain name registry/registrar, for example on renewal. You are liable for any such charges. The charges and disbursements charged to you will remain fixed for the initial term of the Contract (such as twelve (12) months or twenty four (24) months as applicable or notified to you). You will be given at least 4 weeks’ notice of changes for the renewal term.
d. Providing you do not owe us any money there are no charges for transferring your domain name from our TAG.
e. No refund will be given if:
i. Termination takes place within the existing registration period of the domain name.
ii.The domain name was renewed through the registry/registrar.
You are entitled to cancel an order for a domain name subject to the following terms:
If we have not started processing the order, it will be cancelled subject to your paying a cancellation charge of ￡10 plus VAT;
Refund requests following cancellation are generally dealt with and processed weekly. Where you have paid us by credit/debit card for the purchase of the service, we will endeavour to issue the refund to the credit/debit card used. In cases where this is not possible, a cheque will be raised to the company name in the first instance on your account. If no company name is stored, the cheque will be made payable to the individual’s name held on the account.
Rent or lease purchase of domain names.
Domain name registry/registrar and indemnity
You agree and acknowledge that registration and use of the domain name is subject to the acceptable use policies, rules and/or other terms and conditions of the registry/registrar. By submitting the order to us, you agree to be bound by any such policies, rules and/or other terms and conditions and to fully and effectively indemnify us in respect of all losses, costs, expenses or liability suffered or incurred by us as a result of or arising out of any breach of these policies, rules and/or other terms and conditions. It is your responsibility to familiarise yourself with the policies, rules and other terms and conditions of the registry/registrar. Purchase of a .uk domain name indicates your acceptance of the terms and conditions of the registry, Nominet UK, which can be found at http://www.nominet.org.uk/nominet-terms.
The Registrant has rights and obligations that have been established by the ICANN and which can be found at the following URL
Duration and Renewal
It is the Customer’s sole responsibility to ensure that all of his/her registered domain names are renewed prior to their expiration dates. Reminders will be sent out to clients and also an expiry notice no more than 30 days prior to expiry of the domain.
Once the Domain name expires, all associated services will be deactivated. The Customer accepts and recognises that once a Domain name expires, he/she loses all rights on it.
The Customer accepts and recognises that once any Expiration Period is over, he/she loses all rights on the domain name. For gTLDs registered with us, when it is possible under the relevant Authority regulations, at the end of the Expiration period, the Customer formally accepts that we reserve the right, at its own discretion, to either: transfer the property of the expired domain to our own name or to the name of any of the companies of the Latebreaks network and to renew the domain to its own name, excluding .uk registrations.
The Customer hereby accepts that we or the companies of the Lastebreaks Group will then become the legal Registrant of such domain name and have all the corresponding rights. Only in that case, the Customer will have the possibility to get the domain name backup to 60 days after the expiry date of the domain name, by paying all the applicable fees. We will then transfer the property of the domain back to the Customer. After the end of the 60-day period, if the Customer doesn’t exercise the rights under this provision, he/she will be deemed to have abandoned the domain name services, and to relinquish all interests and use of the domain name services; or i. renew the expired domain name at our costs, keeping the Whois data unchanged, and following the express approval of the Customer. In such case, all the Services associated to the Domain name will be deactivated (hosting, email etc.) and a courtesy page containing any advertisements will appear. The Customer accepts and recognises that he/she will not be provided any kind of remuneration in relation with the courtesy pages. The Customer will remain the legal registrant of the domain, and he/she will be able to get the domain name back and recreate the associated services by ordering the domain name and the services at the price and under the contractual conditions applicable at the time of the Customer orders; or
ii. place the domain name under the “Redemption period” status shortly after the Expiration Period. In such case, the Customer will have the possibility to renew the domain name by paying all the applicable fees and any past-due renewal fees. If the domain name is not renewed by the Customer during the Redemption Period, the domain name will be deleted at the Authority and can be registered by anyone;
iii. or, to delete the domain at the Authority. In such cases, the domain will be released and can be registered by anyone. We decline any and all liability in case the domain name is registered by any third-party. The Customer remains solely responsible for the non renewal of the domain name before the expiry date and for any consequences that may arise.
The Customer formally accepts that it is our exclusive decision to opt for one or another of the options listed above. The Customer has no right whatsoever on such options and waives any right of contestation or claim in that respect.
For ccTLDs, the Domain name expiration process will follow the relevant Authority regulations and processes.
The Customer accepts and recognises that once a ccTLD expires, he/she loses all rights on the Domain name.
A domain name, once registered, will fall due for renewal at the expiration of the registration period. We will notify you of the registration period applicable to your chosen domain names. It is your responsibility to monitor the renewal date of your domain name and ensure that we receive payment by the date it is due. You may advise us by email that you do not wish to be reminded of renewal dates in which case we shall have no liability to you if you fail to renew.
We require payment for the renewal of the domain names prior to the renewal date for the ongoing registration of those domain names.
Unless you have notified us that you do not wish us to send you reminders of renewal dates, our sole obligation in relation to the renewal of domain names is to issue one reminder to you at your last notified email address and postal address about the renewal date of the relevant domain name.
We will not be liable in respect of the non-renewal of a domain name if, having sent you a renewal notice, we do not receive notice of renewal and the applicable payment, or if you fail to notify us of a change of address.
The Contract is subject to the provisions relating to early termination in the general terms and conditions.
Any request to transfer a domain name from us or to us must be done by email.
We will only agree to the transfer to another service provider where you do not owe us any sums in respect of our domain name services.
You must ensure that all information provided is correct as we may not be able to rectify errors.
We cannot be held responsible for any domain name(s) that is/are rejected for any reason.
Submission of a domain name transfer request to us does not guarantee that the transfer will be successful.
The transfer fee is valid for 60 days. If, after 60 days, we have been unable to transfer the domain name, the transfer fee will become payable again if you wish the transfer to continue.
You will indemnify us against all costs, claims, damages and losses incurred by us as a result of any claims that any of the domain names infringe the intellectual property rights of any third party;
i. any errors in any information provided by you in relation to any domain name transfers or registrations; and
ii. any act or omission by us in reliance on any information provided by you.
If we become aware of any dispute with any other person or business or organisation regarding the domain names or any other of your domain names, we may, at our sole discretion, and without notice or liability to you, cease any further use or service of such domain names including, without limitation, deleting or suspending them from our computer systems, and/or making appropriate representations or providing information to any relevant authority or interested party.
Customer Service Level
We will acknowledge any issue raised and resolve them to the best of our ability within 5 working days.
Please report any abuse emails such as phishing scams and spam to: email@example.com
Complaints and Escalation Process.
All complaints need to be in writing to us at: firstname.lastname@example.org which we will respond to within 5 working days.
If for any reason you are unsatisfied with our complaints procedure and or our response, you can direct your complaint to Nominet ( the .uk registry ) http://www.nominet.uk/resources/complaints/
If there is any conflict between the Contract and the terms and conditions of the registry/registrar the terms and conditions of the registry/registrar will take precedence.
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